Jason Soto

Operations Manager | Systems Administrator | Strategic Planning
San Diego, CA | Contact via LinkedIn | Download Resume

Professional Summary

Operations leader and Systems Administrator with 15+ years of experience architecting infrastructure for non-profit organizations. Proven track record of stabilizing high-stakes environments, from managing crisis intervention units to building corporate financial and legal frameworks from scratch. Combines executive-level governance skills with hands-on technical proficiency in database administration, information systems management, and hardware troubleshooting.

Technical Skills & Core Competencies

• Business Operations: Asset Management, SOP Development, Policy Writing, Compliance Reporting, Gusto (Payroll), Aplos (Accounting), Microsoft Excel (Advanced/Data Analysis).
• Emerging Tech: Generative AI (ChatGPT/Gemini/NotebookLM), Remote Collaboration Workflows (Zoom, Teams), Content Management Systems (WordPress).
• IT & Systems: Linux (Ubuntu), PowerShell, Google Workspace Admin, Service Point (Database Admin), Populi (LMS), Network Troubleshooting.

Professional Experience

Executive Director & Lead Pastor (CEO)
Catalyst Church San Diego | San Diego, CA | Dec 2019 – Oct 2025
Recruited to execute a strategic turnaround for a non-profit corporation, directing all financial planning ($240k budget), facility operations, and legal governance.

• Operational Infrastructure: Established independent financial infrastructure and payroll systems, resolving a critical loss of external funding and ensuring 100% operational continuity.
• Corporate Governance: Authored and ratified the corporate Constitution & Bylaws in compliance with California Nonprofit Religious Corporation Law, establishing strict data privacy and risk management protocols.
• Digital Transformation: Directed a comprehensive digital modernization initiative, deploying a new organizational website, integrating digital financial systems for online revenue, and establishing global media syndication channels (Apple/Spotify/YouTube).
• Leadership Development: Restructured the organizational chart, recruiting and training a functional Board of Directors to oversee key operational departments.

Adjunct Professor (Remote Operations & Hybrid Learning)
San Diego Christian College | Santee, CA | Sep 2021 – Dec 2025

• LMS Administration: Managed digital course delivery and user data via Populi LMS, configuring course dashboards and troubleshooting access issues for remote students.
• Remote Operations: Executed a proactive retention strategy for online users through digital check-ins and progress monitoring, ensuring engagement in a fully remote environment.
• Executive Support: Served as Administrative Assistant to the VP of Academic Affairs (2021–2022), creating data tracking charts for community partnerships and researching new program feasibility.
• Instructional Design: Designed and produced comprehensive digital training modules and multimedia assets (video/slides), structuring complex information into standardized learning pathways for asynchronous users.

Associate Program Director & System Administrator
San Diego Rescue Mission | San Diego, CA | Aug 2014 – June 2021
Promoted from Residential Advisor to Associate Director to oversee operations, logistics, and data infrastructure for a high-volume residential recovery program.

• Systems Administration: Served as the System Administrator for the Service Point database, managing data integrity, user access, and reporting compliance for government contracts (HUD/Regional Task Force).
• Process Improvement: Spearheaded the digital transformation of department records, leading the migration from physical files to a paperless system to improve data security and retrieval efficiency.
• Regulatory Compliance: Managed facility compliance with State Licensing Standards, conducting internal safety audits and updating Standard Operating Procedures (SOPs) to meet government regulations.
• Data Analysis: Generated statistical reports on program demographics and outcomes to guide executive decision-making and resource allocation.

Police Officer
New York Police Department (NYPD) | New York, NY | July 2004 – May 2011

• Crisis Management: Executed Crisis Intervention and de-escalation protocols in high-stakes environments, requiring rapid decision-making and strict adherence to security protocols.
• Incident Reporting: Produced detailed legal documentation for court proceedings, ensuring 100% accuracy to meet strict judicial evidentiary standards.

Education & Certifications

• Google IT Support Professional Certificate | Coursera (2025)
• Master of Divinity (M.Div.) | Southern California Seminary (2021)
• Master of Arts (M.A.), Christian Ministry | Southern California Seminary (2021)
• Bachelor of Science (B.S.), Religion | Liberty University (2010)
• Associate of Applied Science (A.A.S.), Music Electronic Technology | Queensborough Community College